Your Privacy Matters

max188 is committed to protecting your personal data and respecting your privacy rights

Data Encryption

All personal data transmitted between your device and our servers is protected by 256-bit SSL encryption — the same security standard used by major Indonesian banks.

Limited Data Collection

We collect only the information necessary to provide our services, verify your identity, and comply with legal requirements. We never sell your data to third parties.

Secure Storage

Your personal information is stored on secure servers with restricted access, regular security audits, and comprehensive backup systems to prevent data loss.

No Unnecessary Sharing

Your data is never shared with marketing companies, data brokers, or other third parties except when legally required or necessary to process payments.

Your Control

You have the right to access, correct, or delete your personal data at any time. Contact our support team to exercise these rights.

Legal Compliance

max188 complies with Indonesian data protection regulations and international privacy standards to ensure your information is handled responsibly.

Your Privacy Rights

As a max188 user, you have the right to know what personal data we hold about you, request corrections to inaccurate data, request deletion of your data (subject to legal retention requirements), object to certain processing activities, and withdraw consent for optional data uses. To exercise any of these rights, please contact our support team at [email protected] (displayed as plain text).

Last Updated: January 1, 2026

1. Introduction

Welcome to the max188 Privacy Policy. This document explains how max188 ("we", "us", "our") collects, uses, stores, protects, and discloses your personal information when you use our online gaming platform at https://max188.cam. By creating an account or using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.

max188 is committed to protecting your privacy and ensuring the security of your personal data. We recognize that your personal information is valuable and sensitive, and we take our responsibility to protect it seriously. This Privacy Policy is designed to be transparent about our data practices and to give you control over your information.

If you do not agree with this Privacy Policy, you should not use max188 services. For questions or concerns about how we handle your data, please contact our support team.

2. Information We Collect

2.1 Information You Provide Directly

When you create a max188 account or use our services, we collect the following personal information that you provide to us:

  • Account Registration Data: Full name (as it appears on your Indonesian national ID), date of birth, email address, phone number, residential address, and password.
  • Identity Verification Data (KYC): Copy of your Indonesian national ID card (KTP), selfie photo with your ID, proof of address documents, and any other verification documents we request to comply with anti-money laundering regulations.
  • Payment Information: Bank account details (bank name, account number, account holder name) or e-wallet information (OVO, DANA, GoPay, ShopeePay, LinkAja account details) for deposits and withdrawals.
  • Transaction History: Records of all deposits, withdrawals, bets placed, games played, bonuses claimed, and account balance changes.
  • Communications: Any messages you send to our customer support team via live chat, email, or other communication channels, including the content of those messages and attached files.

2.2 Information We Collect Automatically

When you access or use max188 services, we automatically collect certain technical and usage information:

  • Device Information: Device type (mobile, tablet, desktop), operating system, browser type and version, screen resolution, and device identifiers.
  • Connection Data: IP address, internet service provider, approximate geographic location (city/region level based on IP), and connection timestamp.
  • Usage Data: Pages viewed, features used, time spent on site, click patterns, search queries, game selections, bet amounts, login/logout times, and navigation paths through the website.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track user activity, remember preferences, and improve site performance. See Section 8 for more details on cookies.

2.3 Information from Third Parties

In limited circumstances, we may receive information about you from third-party sources:

  • Payment Processors: Confirmation of successful deposits or withdrawals from Indonesian banks or e-wallet providers.
  • Identity Verification Services: If we use third-party services to verify your identity documents, they may provide us with verification results.
  • Fraud Prevention Services: We may use third-party fraud detection services that provide risk scores or fraud indicators based on your device, IP address, or behavior patterns.

3. How We Use Your Information

max188 uses your personal information for the following purposes:

3.1 To Provide and Improve Our Services

  • Creating and managing your max188 account.
  • Processing deposits, withdrawals, and other financial transactions.
  • Enabling you to place bets on sports events, play casino games, participate in togel lotteries, and access other gaming products.
  • Maintaining accurate records of your betting history and account balance.
  • Providing customer support and responding to your inquiries.
  • Improving our website functionality, user interface, and overall user experience.
  • Developing new features and gaming products based on user preferences.

3.2 For Verification and Security

  • Verifying your identity and age to ensure you are at least 21 years old and legally eligible to gamble.
  • Complying with Know Your Customer (KYC) and anti-money laundering (AML) regulations.
  • Detecting and preventing fraud, collusion, bonus abuse, and other prohibited activities.
  • Protecting max188 and other users from security threats, hacking attempts, and unauthorized access.
  • Monitoring for problem gambling behavior and enforcing responsible gaming limits.

3.3 For Legal and Regulatory Compliance

  • Complying with applicable Indonesian laws and regulations governing online gambling.
  • Responding to legal processes, court orders, or government requests.
  • Enforcing our Terms & Conditions and other policies.
  • Maintaining records for auditing and regulatory reporting purposes.

3.4 For Marketing and Communications

  • Sending you promotional offers, bonuses, and special deals (only if you have opted in to marketing communications).
  • Notifying you about changes to our services, policies, or terms.
  • Sending important account-related messages such as withdrawal confirmations, bonus credits, and security alerts.
  • Conducting surveys to gather feedback and improve our services.

You can opt out of marketing communications at any time by adjusting your account preferences or contacting customer support. Please note that you cannot opt out of essential service-related communications (e.g., withdrawal confirmations, security alerts).

4. How We Share Your Information

max188 does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following limited circumstances:

4.1 Service Providers

We share your information with trusted third-party service providers who assist us in operating our platform:

  • Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) process your deposits and withdrawals.
  • Identity Verification Services: Third-party KYC providers help verify your identity documents.
  • Game Providers: Casino game developers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, etc.) receive limited data to enable gameplay and track betting activity.
  • Cloud Storage and Hosting Providers: We use secure cloud services to store data and host our platform.
  • Customer Support Tools: Live chat and support ticketing systems may process your communications with our team.

All service providers are contractually required to keep your information confidential and use it only for the specific purposes we authorize.

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal processes, including:

  • Complying with court orders, subpoenas, or government requests.
  • Responding to investigations by Indonesian regulatory authorities.
  • Preventing fraud, illegal activity, or violations of our Terms & Conditions.
  • Protecting the rights, property, or safety of max188, our users, or the public.

4.3 Business Transfers

If max188 is involved in a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity. We will notify you via email or prominent notice on our website before your information becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with other third parties if you explicitly consent to such sharing.

5. Data Security

max188 implements comprehensive technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

  • Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS encryption.
  • Secure Storage: Personal data is stored on secure servers with restricted access controls and firewall protection.
  • Access Controls: Only authorized max188 employees with a legitimate need to access your data can do so, and all access is logged and monitored.
  • Regular Security Audits: We conduct regular security assessments and vulnerability testing to identify and address potential weaknesses.
  • Two-Factor Authentication: We encourage users to enable 2FA for additional account security.
  • Password Hashing: User passwords are hashed and salted, meaning we cannot see your actual password.

Despite our best efforts, no data transmission over the internet or data storage system can be guaranteed 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.

6. Data Retention

max188 retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law:

  • Active Accounts: Your account data and transaction history are retained for the duration of your active account.
  • Closed Accounts: After you close your account, we retain certain data for up to 7 years to comply with legal, tax, and regulatory obligations (e.g., anti-money laundering record-keeping requirements).
  • Marketing Data: If you opt out of marketing communications, we retain a record of your opt-out preference indefinitely to ensure we don't contact you again.
  • Dispute Resolution: Data related to disputes, fraud investigations, or legal proceedings may be retained until the matter is fully resolved.

After the retention period expires, we securely delete or anonymize your personal information so it can no longer be associated with you.

7. Your Privacy Rights

As a max188 user, you have the following rights regarding your personal data:

7.1 Right to Access

You have the right to request a copy of the personal information we hold about you. We will provide this information in a structured, commonly used format within 30 days of your request.

7.2 Right to Correction

If any of your personal information is inaccurate or incomplete, you can request that we correct or update it. You can update most account information directly through your account settings.

7.3 Right to Deletion

You can request that we delete your personal data, subject to certain exceptions (e.g., if we are legally required to retain it for regulatory compliance). To request deletion, close your account and contact customer support.

7.4 Right to Object

You can object to our processing of your personal data for marketing purposes. You can opt out of marketing communications through your account settings or by contacting customer support.

7.5 Right to Data Portability

You have the right to receive your personal data in a portable format and to request that we transfer it to another service provider, where technically feasible.

7.6 Right to Withdraw Consent

Where we rely on your consent to process your personal data (e.g., for marketing communications), you can withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing based on consent before withdrawal.

To exercise any of these rights, please contact our customer support team at [email protected]. We will respond to your request within 30 days. Please note that we may need to verify your identity before processing certain requests.

8. Cookies and Tracking Technologies

max188 uses cookies, web beacons, and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that allow us to remember your preferences and track your activity.

8.1 Types of Cookies We Use

Cookie Type Purpose Duration
Essential Cookies Required for basic site functionality, login, and security features. Session / Persistent
Performance Cookies Track site usage, load times, and help us identify technical issues. Up to 2 years
Functional Cookies Remember your preferences (language, display settings, favorite games). Up to 1 year
Analytics Cookies Understand how users interact with our site to improve user experience. Up to 2 years

8.2 Managing Cookies

You can control cookie settings through your browser preferences. Most browsers allow you to block or delete cookies. However, please note that disabling essential cookies may prevent you from accessing certain features of the max188 platform.

9. Children's Privacy

max188 services are intended only for individuals aged 21 and over. We do not knowingly collect personal information from anyone under 21 years of age. If we discover that we have inadvertently collected information from a minor, we will promptly delete that information. If you believe we may have collected data from a minor, please contact us immediately.

10. International Data Transfers

Your personal information is primarily stored on servers located within Indonesia. In some cases, we may transfer data to service providers located outside Indonesia for processing or storage. When we do so, we ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

11. Changes to This Privacy Policy

max188 reserves the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting to our website. We will notify you of significant changes by email or through a prominent notice on our platform. Your continued use of max188 services after changes are posted constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our customer support team:

  • Email: [email protected] (displayed as plain text, not a clickable link)
  • Live Chat: Available 24/7 through your account dashboard
  • Support Hours: Our team is available around the clock to assist you (WIB timezone)

We take all privacy inquiries seriously and will respond to your request within 30 days.

By using max188 services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.

Have Privacy Questions?

If you need more information about how max188 handles your data or want to exercise your privacy rights, our support team is ready to assist. You can also review our Terms & Conditions or FAQ for additional information.